Return Policy

All items are checked in detail to ensure product quality. Kissypet strives to provide you with the best service, we offer our customers 7-day return & exchange service.

If there is any quality problem in the item, please contact us and provide product image within 7 days after receiving the item. Once we confirm, we will properly arrange exchange after we get back the item.

• To be accepted for return, the item should meet the following condition:
  1. Item should be new, unused in its original condition;
  2. Contact us within 7 days after receiving the item;
  3. No artificial damage
• Personal / pet preferences or taste is not accepted as reason for exchange
• All returned items should retain original amount or a minimum 90% or original
• Customers are required to return the item to us by mail / courier.
• Exchange is limited to the same product. If the product is out-of-stock, customer can exchange other product with the same value or higher. No refund is accepted.
• Measurement chart is listed on each product page, please be reminded to do measurement before purchase and choose the correct size. No exchange or return for size is accepted.
• For pet clothes / underwear, due to hygiene reasons, no exchange or return is accepted
• Non-quality issue / any misuse / physical damage or customer neglect is not accepted for return / exchange. In case of any dispute, KissyPet has the final decision on acceptance of return / exchange.