Delivery

We offer the following delivery means for customers:

Delivery

Details

SFExpress

Business Courier

  • Free for order net HK$200 or above (after discount and coupon). Flat charge $20 for order below $200
  • Order will be sent out within 1-3 working days. Courier takes approximately 1-2 working days for delivery.
  • With tracking number to trace delivery.
  • Can choose to pick-up at any SF Express store or delivery to industrial / commercial address. For delivery to residential / remote area, SF Express will charge additional fee HK$20-30 per order.
  • We don't arrange business courier for oversized / overweight / fragile items to avoid damage.
  • For pick-up at SF Express stores, please provide your address as follows:
    Address 1: Pick-up at SF store - [SF store code]
    Address 2: [SF store address]

    For example:
    Address 1: Pick-up at SF store - [852TAL]
    Address 2: Office 1, 9/F, Goodview Centre, 12 Wu Pak Street, Aberdeen, Hong Kong

    SF Store Address: http://www.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_store_address/ 
    SF Service Center Address: http://www.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_service_center_address/

SFExpress

Courier Pickup

  • Free for order net HK$200 or above (after discount and coupon). Flat charge $20 for order below $200
  • Order will be sent out within 1-3 working days. Courier takes approximately 1-2 working days for delivery.
    Cut-off time: Mon-Fri 4:00pm, Sat 1:00pm
  • With tracking number to trace delivery.
  • Can choose to pick-up at any SF Express EF Locker / 7-11 or OK Convenient Stores.
  • Size limit: 30x25x20cm  Weight Limit: 5kg or below
  • Please provide your address as follows:
    Address 1: Pick-up at EF Locker / 7-11 or OK - [Locker / Store code]
    Address 2: [SF store address]

    For example:
    Address 1: Pick-up at EF Locker - [H852UA07P]
    Address 2: Shop 12, 1/F, Hop Yick Commerical Centre, 33 Hop Choi Street, Yuen Long, New Territories(EF Locker)

    SF Express EF Locker - http://www.sf-express.com/hk/en/dynamic_function/S.F.Network/EF-Locker/
    7-Eleven / Circle K Stores - http://www.sf-express.com/hk/en/dynamic_function/S.F.Network/S.F.-Service-Points/

Delivery

Residential Delivery

  • Free for order net HK$300 or above (after discount and coupon). Flat charge $60 for order below $300
  • Accept Credit Card / Bank Transfer / PayME / AliPayHK / WeChat Pay / Octopus O!epay.
    No Cash on Delivery.
  • We will arrange the fastest delivery for customers, either by our specialist delivery or residential courier, depending on customer's order and our delivery schedule.
  • Our staff will contact to confirm the order and delivery time. Normally delivery will be arranged within 1-5 business days. If customers need to appoint delivery over 1 week later, please contact us for stock reservation in advance.
  • Only one delivery address is allowed for each order.
  • Order will only be delivered to address with direct elevator. If no direct elevator to delivery address and need walk up stairs to arrive, please state in advance when placing order, or otherwise delivery will be affected. Normally free delivery is only offered within 3 levels. Additional charge $30 per level will be charged after 3rd level. No charge will be applied if pick up at ground floor.
  • If the order is delivered but no one to receive, driver will contact customer and appoint another re-delivery for once. If second delivery is still unsuccessful and customer requires us to arrange delivery again, delivery fee $60 will be charged. No charge will be applied if customer comes to pick up order at our office.
  • If customer requests to put the items at door or lobby management counter, we will not be responsible in case of any damage or loss.
  • In case of typhoons or black rainstorm signal, delivery will be postponed. We will contact customers to arrange new delivery time, customers can also contact us for new arrangement.
  • In case of heavy rain, bad weather or special traffic jams, delivery time may be affected and delayed. We will contact affected customers for arrangement depending on specific circumstances.
  • If delivery address is located in remote area such as country-side, villages, can't reach by cars etc, we may not provide delivery service. For details, please contact our customer service to enquire.




Whatsapp-KissyPet